Home Emergencies: What to Do First
Water pouring in, no heat, a burning smell: the first hour matters. Each guide below lists the safe first steps from official sources, then how to find a local company to fix it. In a life-threatening emergency, call 911.
- Burst pipe: what to do in the first hour
A pipe just burst? Shut off the main water valve, keep clear of wet electrics, document the damage and start drying within 24-48 hours. - Water in the basement: what to do first
Water in the basement? Stay out until the power is off, avoid contact with floodwater, pump out gradually and dry everything within 24-48 hours. - Sewage backing up into the house
Sewage coming up a drain? Stop using water, keep kids and pets away, cut power if water is near wiring, and get professional cleanup. - No heat in winter: what to check before you call
Furnace out in the cold? Rule out gas and carbon monoxide first, check the thermostat and filter, and keep warm safely until help arrives. - AC out during a heat wave
AC quit in a heat wave? Know the signs of heat stroke, get to a cool place, block the sun, and check the thermostat and filter before you call. - Storm damaged your roof: first steps
Storm hit your roof? Stay clear of downed lines, stay off the damaged roof, photograph everything and call your insurer before you sign. - Burning smell or sparking outlet
Burning smell or sparks from an outlet? If there is smoke or fire, get out and call 911. Otherwise cut the power if safe and call an electrician. - Garage door stuck or broken spring
Garage door stuck or spring snapped? Keep everyone clear, do not touch springs or cables, and have a trained technician make the repair.